It also allows the website administrators assess how the visitors found the website thus enabling them to know their best marketing technique.
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The Livechat software allows the business to co browse with the online consumer thus redirecting them to their respective pages.
The cloud customer support service is more than just a live chat with the consumers, the software allows the website to offer push links to the consumers redirecting them to the pages where they can easily get assisted. Livechat software enables the business through their website to provide assistance to their consumers thus maximizing the consumer’s satisfaction while at the same time boosting their service provision ratings. However, with the invention of Livechat software the business is able to interact directly with their consumer providing after sale services to their consumers as well as answer their queries online. Customer service has developed from the offline support service where the consumers had to visit the business to get assistance.
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